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Frequently Asked Questions
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Our preferred method is credit card. You can also pay by checking account.
All Federal taxes are paid on your cigarette purchases from Big Indian. In regards to states or municipalities where our customers reside, Big Indian is not in a position to advise you due to the nearly 3,500 separate taxing jurisdictions around the US. You may want to check with the taxing authorities where you live to determine any tax responsibilities you might have there locally.
We pride ourselves on providing the fastest, most efficient order fulfillment in the online industry. Our customer reps are friendly, and well trained to solve any problems that come up. All of our merchandise is freshly manufactured, but if for any reason you are ever unhappy with your purchase, simply call customer service for a no hassle 100% refund or product replacement.
You can estimate the shipping cost for your order by using our shipping estimator at any time you are visiting the site. Cigars ship by US Postal Service and take about two weeks for us to ship and deliver to you. Cigarettes are shipped by a private carrier which operates on a limited schedule. Cigarette orders could take up to 4 weeks to arrive. Be assured, they WILL get there!
Big Indian periodically runs sales and promotions on popular items. Although you may opt out from receiving these promotional emails most customers take advantage of the frequent ways to save money. If you ever have any suggestions about promotions you might like to see us run just email us at info@bigindiantobacco.com
A recurring order is automatically placed on a set schedule, such as every 15 or 30 days. Recurring orders are a convenient way to insure you never run out of cigarettes. Even better, you receive a $5 discount on your first recurring order. You can modify, cancel, or re-schedule your recurring order at any time. The total amount of each recurring order will depend on the current price of the items ordered and the current shipping rates at the time the order is placed and may vary from order to order. Any piggy bank credits you have available will automatically be applied to a recurring order. Please note that clearing your ACH information also cancels your recurring order.
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This Week's Specials:
Red Buck
Was $15.99
SALE $14.99 |
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"After trying a number of other cigarette sites a friend of mine recommended smokershq.com. What a difference! The order was filled and shipped promptly, and the customer service representative who assisted me was the friendliest and most knowledgeable person I have ever dealt with over the phone."
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Marge M.
Racine, WI
"I had never purchased cigarettes on the internet before and was a bit apprehensive at first. The folks at smokershq.com patiently walked me through the process to make sure all of my concerns were addressed. I have now placed five orders and have recommended SmokersHQ to a number of smoking friends."
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Beth P.
Denton, TX
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